Volaris
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Changing flight
I need to speak to someone not a robot
Volaris is charging me too much to change a flight back date. Reservation NEV39G
Preferred solution: Help changing a flight back
User's recommendation: Have a phone number that connects you to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFamily emergency
My uncle passed away. We need to change our flight immediately. My wife, son, and I please hurry; it's an emergency.
- Need to leave asap
Preferred solution: Change date on flight
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReimbursement of $550.00 Volaris Airlines or Frontier Airlines
I made round trip reservations from Atlanta, Ga. to Chihuahua Mexico with Volaris Airlines on Dec.1, my departure was on Dec.10 2024.
The itinerary had a connection with Frontier Airlines in Denver Co. and on to Chihuahua Mexico. I had no problems from Atlanta Ga. to Chihuahua Mexico but return ing from Chihuahua Mexico to Denver Co.
I was told by Frontier Airlines representative that they had no record of a connecting flight from Denver to Atlanta. PCKNWP was my Volaris Airline itinerary. I had to pay again for a ticket to return to Atlanta. I paid a premium price of $550.00 in which I deserve a reimbursement.
My itinerary for that flight with Frontier Airlines was SJIV5X
I paid $449.00 for flight plus 1 checked and another $75.00 for checked bag being 48 lbs. So l need to be reimbursed $550.00 by either Frontier or Volaris Airlines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood atention
They answer my questions and help me with my problem about the check in every thing was good my mom arrived good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charge
You get cheap ricket fr ur flieghts bit luggage is prices fr luggage are unbelivible n u cant see that til u purshase ur ticket i paid 182 .oo dollars fr my flieght n *** each luggage ..qhen i travel to mexicovi like to take all my old stuff n give away but omg now is si pricey .took a wheel chair *** i just think its a rip off ..
I looked at website fr violaris n it should only be 1100 oasis fr check in bags and I got charged 125.00 dollars fr each luggage I really think they ripped me off then I call n not able to speak to anyone
User's recommendation: Do not fly ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHappy and satisfied
She helped me with a good attitude and faster as she could.if anything happens again I will be contacting customer service again. Nothing makes a customer happy to be help as faster as the representative help me out.
Happy to be a Volaris customer and will keep on getting service from this airline. Thank you .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled flight
Have not heard anything from Volaris to this date.
Have not heard anything from Volaris to this date.
Had to use automated AI to explain our complaint. We have not heard back as of today.
When we got to the airport, we were told our connecting flight was canceled. That was the first time we heard of this.
As a result, a new flight was booked, but we had to wait approximately 9 to 10 hours at the airport. We were not offered any vouchers for food.
We lost our ride from our connecting flight in Los Angeles, and we would not get any refund. We want a refund for our connecting flight for the two of us.
Preferred solution: Refund airfare for connecting flight $400.00and food cost at the airport 60.00
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange my time
Honestly, your airplanes, your lines your service to the customer. Its completely sucks really really observed that *** have a poor quality of service. I would not recommend you guys at all.
User's recommendation: Never in my life your service it’s really sucks and poor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got a email from volaris about my seats and it’s wrong.
You are confusing me you sent me on email saying that I havent choose my seats yet.
And I did I even have my seats numbers that were assigned to me.
User's recommendation: I can’t recomend to future cuatomers if I can’t talk to a human person right now to fix the problem that you guys said on your email …I sure don’t want to get there for my flight and have problems
Hacer un claim por cobro triple
Es imposible prácticamente, comunicarte con un ser humano que resuelva el problema o de orientación, sus opciones no son viables
Los Angeles, California
Changes
No on answers the phone and the line auto takes you to a digital link to do all your changes online that still don't work
User's recommendation: Don't book.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdd something to my flight
They helped me with my add on.Very friendly very helpful and they helped with my issue They added a service they offer to accompany my minor child.
Want to change departure flight
Will explain it to you when I talk to you Im tired of not being able to talk to someone live in person
Zamora, Michoacán
Lost my baggage
My baggage didnt come in the plane. I reported to the airport airline that they had no response to my request.
Very bad service, this is the second time this has happened and I have gotten no help. When I tried speaking to staff they were rude and disrespectful, when I tried asking them for assistance.
Not only did they lose my luggage but I had to pay $2000 to bring my luggage which was lost by the airline. Will be taking my service elsewhere.
All very well
Nothing eberything is fine i like Volaris air line very much I recommand e veryone fly With volaris because it is Very confortable and safe
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