Volaris
Reviews and Complaints

Es imposible prácticamente, comunicarte con un ser humano que resuelva el problema o de orientación, sus opciones no son viables

No on answers the phone and the line auto takes you to a digital link to do all your changes online that still don't work

They helped me with my add on.Very friendly very helpful and they helped with my issue They added a service they offer to accompany my minor child.

Will explain it to you when I talk to you Im tired of not being able to talk to someone live in person

My baggage didnt come in the plane. I reported to the airport airline that they had no response to my request.

Very bad service, this is the second time this has happened and I have gotten no help. When I tried speaking to staff they were rude and disrespectful, when I tried asking them for assistance.

Not only did they lose my luggage but I had to pay $2000 to bring my luggage which was lost by the airline. Will be taking my service elsewhere.

Nothing eberything is fine i like Volaris air line very much I recommand e veryone fly With volaris because it is Very confortable and safe

Machine keep on going with no response just keep on asking the same question over and over to enter my phone number

I try to cancel my membership but I been sending emails and calling for a month and I have fix anything

I never received my ticket. They took my money and I had to purchase a second ticket for more money. I need a refund, but no one is responding.

Please call me back I have been delayed twice and my flight was changed twice have been in two airports now first time with Volaris and bad service already this is horrible

Hi my name is Jaime Heredia I purchased a round-trip to Sacramento to Jalisco Mexico . My purchased date was 10/1/24 return flight was 10/15/24 .I had medical appointment was seen earlier than expected I purchased a return flight on 10/4/24 now looking to get my refund for cancelation of 10/15/24 freeing up flight for someone else. Thank you

I NEED TO SPEAK TO A REPRESENTATIVE NOW!!!YOU HAVE GIVEN ME INCORRECT BILLING INFORMATION. YOU ARE BILLING THE WRONG PERSON

You guys need better costumer service I would never fly with you guys again after you guys lost my luggage and never did anything about it you guys would just ignore my calls and your tickets are cheap because you guys charge a lot 200 for the luggages that you lost

I changed my reservation and got charged twice. On top of those charges, I did not get the credit for my luggage that I had already paid for.

What's going on with you people? I need someone to credit my account and add my luggage that I've already paid for. It's insane; there's no one to help, only machines. I've called a few times but the call keeps getting disconnected.

Please, help. Herminia Romero.

Every thing was great they were able to help me with my issue I wasnt sure how to get my boarding pass and a representative was able to help with my issue I dont think nothing needs to change everything is just great