Volaris

Con nuestro pase anual , mi esposa *** y yo volamos a la *** el día 16 de Febrero del 2026, pero mi app del pase anual no aceptaba ningún pago de tarjeta de crédito, trate de usar banco de America la primera vez dos veces y no lo aceptaba y tampoco ninguna otra tarjeta, y después de varias horas pude pagar el viaje de ambos con mi tarjeta Banamex, pero aun así a mi no me daba mi pase de abordar y tuve que ir directamente al mostrador de Volaris y pagar los impuestos TUA , y ahi a la agente de *** tampoco le aceptaba mi tarjeta en sus computadoras del ******, y tuvo que pedir ayuda a otra agente y finalmente me dieron mi pase de abordar, yo pague la con mi tarjeta los vuelos de mi esposa y mio en mi computadora personal, lo siguiente:

Banamex 16 de Febrero $ 2,103.00 de mi pase anual ***

Banamex 16 de Febrero $577.00 de mi pase anual ***

Banamex 16 de Febrero $2,103.00 en el pase anual de mi esposa ***

Banamex 16 de Febrero $577.00 en el pase anual de mi esposa ***

Hasta ahi esta todo bien.

Me llego una información de Banco de America diciéndome que habían echo un cargo a mi tarjeta en línea

y al checar mi estado de cuenta bancaria de Bank of America vi en Volaris me cargaron la cantidad de

Banco de America Febrero 16 $141.75 USD

Banco de America Febrero 16 $57.03 USD

Banco de America Febrero 16 $57.03 USD

Como Ustedes podrán verificar que estos últimos tres cargos de Banco de America son improcedentes, y necesito que me los bonifiquen o apliquen un crédito por el monto total que suman $255.81 USD.

Le agradeceré que chequen los pagos dobles que les envío y me informen al respecto.

Atentamente

***

***

Utilized the Volaris app to check in for our flight (2 travelers). Thought the question was total number of checked bags?, which I answered 2 each.

The question appears to have been, total number of additional bags each?. So long story short, we were charged for 4 bags each or $562 to my credit card. Contacted the Volaris agent at the counter, and she could clearly see what happened in their system, but she was not authorized to provide a refund. She provided a phone number for customer service which was worthless.

It was a bot who could not understand our issue.

After searching for additional phone numbers on the web, to hopefully find a live agent with authority (several hours of my time over a couple days), I gave up, and contacted my credit card company to contest the charges. They were extremely helpful, as opposed to Volaris.

If you can possibly avoid this airline, do it. Their customer service is terrible and almost non existent.

We cancelled our Mexico trip two days before the flight because of the gangs retaliation for their leaders death, but were unable to get through to the airline until an hour before it took off. I tried communicating with them on WhatsApp and kept getting messages that I could reschedule my flight. Their system wouldnt allow me to do this. I filed a complaint on their website and got a message saying that they would credit me $35 each for my husband and I.

Thats less than what I paid for a checked piece of luggage.

These tickets cost hundreds of dollars and I paid extra for their insurance which they wouldnt honor because I didnt reschedule at least four hours before my flight. I tried to do that for two days!

My wife and i back in march went to ***,Sur on vacation, our return flight was delayed almost 4 hrs. We were promised vouchers for our next trip and wre told we had 90 days to book.

I recently booked our return trip to ***,bc Sur from May 29-June 2 when i went to punch i my voucher # it said Expired. I was not informed that the vouchers were only good for 10 days. The Vacation we are going on now is around the 75 day mark. thats Less than 90 days!

Volaris email sent March 17Th. On March 15th. 2026 flight Y4 3389 was delayed. We want to make it right offered a travel voucher airfare only not including airport taxes or fees.

when i went to book our flights for are upcoming trip said expired.

please honor those vouchers thank you! ***