Volaris

Volaris is a company that engages in a lot of fraudulent practices, and nobody does anything about it. When a customer calls customer service, they never answer the phone or resolve issues.

Ive had many bad experiences with this company; unfortunately, I don't have many airline options for traveling to my hometown in *** where my family lives. They rip people off in so many ways.

My sister and I both had our flights cancelled right at the airport without any explanation. Eight months ago, we bought the annual pass they offerwhich promises unlimited flightsfor five family members, but guess what?

Now that we actually need to book tickets, they won't let us.

One of my sisters had just paid for her annual pass but ended up having to buy a regular ticketwhich they sold to her at triple the price. Its just one scam after another with this company.

I do not recommend them, and I especially advise against buying that so-called annual pass.

Its a scam; don't do it.

I will never fly with them again, even if it means having to travel to a different city in *** to reach my final destination.

la poliza dice llamar 72 hrs antes de tu fecha de salida y es lo estoy s haciendo y solo dice que no hay *** a lo cual es una mentira porque a mi hermana le decian lo mismo y cuando llamo para comprar boleto regular porque *** *** que salir de emergencia si habia boleto como explican eso?

The annual pass service is crap; they won't let you book when you want to travel. It already happened to uswe wanted to travel this June, but the system wouldn't let three of my sisters and me book our tickets; they just want to sell us a regular ticket even though we have annual passes.

To anyone thinking about buying the annual pass: don't do it, because they are just ripping people off. This airline is known for stealing from customers; they roll out these packages but don't even follow the rules they set themselves.

In short, I do not recommend buying the annual pass because they will rip you off...

Con nuestro pase anual , mi esposa *** y yo volamos a la *** el día 16 de Febrero del 2026, pero mi app del pase anual no aceptaba ningún pago de tarjeta de crédito, trate de usar banco de America la primera vez dos veces y no lo aceptaba y tampoco ninguna otra tarjeta, y después de varias horas pude pagar el viaje de ambos con mi tarjeta Banamex, pero aun así a mi no me daba mi pase de abordar y tuve que ir directamente al mostrador de Volaris y pagar los impuestos TUA , y ahi a la agente de *** tampoco le aceptaba mi tarjeta en sus computadoras del ******, y tuvo que pedir ayuda a otra agente y finalmente me dieron mi pase de abordar, yo pague la con mi tarjeta los vuelos de mi esposa y mio en mi computadora personal, lo siguiente:

Banamex 16 de Febrero $ 2,103.00 de mi pase anual ***

Banamex 16 de Febrero $577.00 de mi pase anual ***

Banamex 16 de Febrero $2,103.00 en el pase anual de mi esposa ***

Banamex 16 de Febrero $577.00 en el pase anual de mi esposa ***

Hasta ahi esta todo bien.

Me llego una información de Banco de America diciéndome que habían echo un cargo a mi tarjeta en línea

y al checar mi estado de cuenta bancaria de Bank of America vi en Volaris me cargaron la cantidad de

Banco de America Febrero 16 $141.75 USD

Banco de America Febrero 16 $57.03 USD

Banco de America Febrero 16 $57.03 USD

Como Ustedes podrán verificar que estos últimos tres cargos de Banco de America son improcedentes, y necesito que me los bonifiquen o apliquen un crédito por el monto total que suman $255.81 USD.

Le agradeceré que chequen los pagos dobles que les envío y me informen al respecto.

Atentamente

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***

Utilized the Volaris app to check in for our flight (2 travelers). Thought the question was total number of checked bags?, which I answered 2 each.

The question appears to have been, total number of additional bags each?. So long story short, we were charged for 4 bags each or $562 to my credit card. Contacted the Volaris agent at the counter, and she could clearly see what happened in their system, but she was not authorized to provide a refund. She provided a phone number for customer service which was worthless.

It was a bot who could not understand our issue.

After searching for additional phone numbers on the web, to hopefully find a live agent with authority (several hours of my time over a couple days), I gave up, and contacted my credit card company to contest the charges. They were extremely helpful, as opposed to Volaris.