Volaris
Volaris Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Volaris has a 1.6 star rating from 626 reviews, with 15% saying they would likely recommend. Rating distribution shows 87% unfavorable and 6% positive; most consumers are dissatisfied.
Positive Feedback
Cheap fares when travel goes smoothly and some reports of fast, helpful agents resolving specific check‑in or add‑on issues.
Negative Feedback / Risk Areas
- Frequent Volaris reviews cite poor customer service with no live agents available.
- Recurring Volaris customer complaints about refunds and billing disputes when flights are canceled or charges are incorrect.
- Lost luggage, unexpected overcharges for baggage, app and reservation system failures affecting exchanges and cancellations.
- Problems with VPass membership management and difficulty correcting account or subscription issues.
Key Takeaways for Future Customers
- Expect low customer service responsiveness; document charges and request written confirmation for refunds.
- Confirm baggage fees and billing before travel to avoid unexpected costs.
- Consider the tradeoff of lower fares versus higher risk of refunds, cancellations, and limited live support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Volaris has a 1.6 star rating from 626 reviews, with 15% saying they would likely recommend. Rating distribution shows 87% unfavorable and 6% positive; most consumers are dissatisfied.
Positive Feedback
Cheap fares when travel goes smoothly and some reports of fast, helpful agents resolving specific check‑in or add‑on issues.
Negative Feedback / Risk Areas
- Frequent Volaris reviews cite poor customer service with no live agents available.
- Recurring Volaris customer complaints about refunds and billing disputes when flights are canceled or charges are incorrect.
- Lost luggage, unexpected overcharges for baggage, app and reservation system failures affecting exchanges and cancellations.
- Problems with VPass membership management and difficulty correcting account or subscription issues.
Key Takeaways for Future Customers
- Expect low customer service responsiveness; document charges and request written confirmation for refunds.
- Confirm baggage fees and billing before travel to avoid unexpected costs.
- Consider the tradeoff of lower fares versus higher risk of refunds, cancellations, and limited live support.
Media from reviews
Los Angeles, California
Credit charged to my card, pending..
Representative did not know how to resolve my credit charges for flights canceled by the airline due to bad weather. I need a call please to resolve all charges.
Preferred solution: Full refund
Check in for boarding pass YE173M
Get boarding pass bar code my cell phone is not cooperating very well flight is tomorrow morning. Please help me get my boarding pass
Los Angeles, California
Pissed off
They intentionally don't have any human agents, so you can deal with the *** changes they've made to your flight on your own.
- Only cons and set backs
Preferred solution: Talk to a human agent
User's recommendation: *** no
Tijuana, Baja California
Why has my VPass been cancelled and you won’t accept my card? Ive had it for years.
why has my VPass been cancelled and you wont accept my card? Ive had it for years and automatic has always worked.
Preferred solution: continue travel plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mona, Utah
Rate ZERO out of 10!!!!
Unable to contact them. Changed my flight without my consent.
They owe me over 650.00. Refuse to answer emails.
Don't use them! Total scam and ripoff!
- Horrible communication
- Total scam company
Preferred solution: Full refund
User's recommendation: DONT DO IT!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chihuahua City, Chihuahua
My anual pass I can’t log in
Necesito ayuda con mi pase anual. No puedo hacer login, ya pagué y nomás un día me dejó entrar, y ya no dice que la contraseña no sirve.
Ya la cambié y nada. Necesito hablar con una persona, no un robot.
Preferred solution: Solución
Chicago, Illinois
Change flight
Nothing happened. Been trying to change my flight all day.
The app doesn't do anything worthless. Need to change my flight asap
Preferred solution: Change my flight
User's recommendation: This sucks really bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight delay
We have been waiting for the flight for the last four hours. No one has provided a correct answer, either cancel or delay, and there has been no response. This is very bad; your service is very poor.
Preferred solution: Full refund
Philadelphia, Pennsylvania
Cancelación de mi vuelo
Quisiera cancelar mi viaje. Ya reservé por otra ruta y día, ya que tengo que viajar a Guadalajara y las carreteras han sido bloqueadas. No me será posible llegar a mi vuelo.
- Good service
- No contact
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute charge
Rude customer service personnel. Hidden Fees, terrible business model.
Volaris is the worst company in the airline business, they make spirit airlines look like Airforce One. Do yourself a favor and never book with Volaris.
User's recommendation: Rude customer service personnel. Hidden Fees, terrible business model. Volaris is the worst company in the airline business, they make spirit airlines look like Airforce One. Do yourself a favor and never book with Volaris.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to fix date Of birth on annual pass
I cant get a live pertain to help me fix my date of birth on my annual pass. I have called multiple times and it reroutes me to do it online but there is no access to fixing that.
I have called for 2 weeks and I dont get a response back via whats app nor via call. It is difficult to travel because I cant check in wirh out my DOB matching my passport.
User's recommendation: Have live agents
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one is contacting back about the issue
They put my voucher in two separate vouchers and it's supposed to be one voucher. This is a problem. I have been calling and emailing for several weeks; it seems to not be their concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad horrible service
Horrible service no help doesn't seem to be there concern highly disappointed very unsatisfied...!!!
Airline Expert Talks
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Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanging flight
I need to speak to someone not a robot
Volaris is charging me too much to change a flight back date. Reservation NEV39G
Preferred solution: Help changing a flight back
User's recommendation: Have a phone number that connects you to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFamily emergency
My uncle passed away. We need to change our flight immediately. My wife, son, and I please hurry; it's an emergency.
- Need to leave asap
Preferred solution: Change date on flight
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReimbursement of $550.00 Volaris Airlines or Frontier Airlines
I made round trip reservations from Atlanta, Ga. to Chihuahua Mexico with Volaris Airlines on Dec.1, my departure was on Dec.10 2024.
The itinerary had a connection with Frontier Airlines in Denver Co. and on to Chihuahua Mexico. I had no problems from Atlanta Ga. to Chihuahua Mexico but return ing from Chihuahua Mexico to Denver Co.
I was told by Frontier Airlines representative that they had no record of a connecting flight from Denver to Atlanta. PCKNWP was my Volaris Airline itinerary. I had to pay again for a ticket to return to Atlanta. I paid a premium price of $550.00 in which I deserve a reimbursement.
My itinerary for that flight with Frontier Airlines was SJIV5X
I paid $449.00 for flight plus 1 checked and another $75.00 for checked bag being 48 lbs. So l need to be reimbursed $550.00 by either Frontier or Volaris Airlines.
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