Volaris
Volaris Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Volaris has 1.6 star rating based on 904 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Volaris to a friend or colleague.
- Rating Distribution
Pros: Cheap fares, No pros, Cheap fares if you get to travel.
Cons: Terrible customer service, Bad customer service, No good customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Volaris has 1.6 star rating based on 904 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Volaris to a friend or colleague.
- Rating Distribution
Pros: Cheap fares, No pros, Cheap fares if you get to travel.
Cons: Terrible customer service, Bad customer service, No good customer service.50% of users think that Volaris should improve its Customer Service.
62% of users say that they won't use Volaris in the future for similar services or products.Recent recommendations regarding this business are as follows: "*** no", "This sucks really bad", "DONT DO IT!", "Rude customer service personnel. Hidden Fees, terrible business model. Volaris is the worst company in the airline business, they make spirit airlines look like Airforce One. Do yourself a favor and never book with Volaris.", "Have live agents".
Most users ask Volaris for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Volaris Reviews
"Good atention"
They answer my questions and help me with my problem about the check in every thing was good my mom arrived good
"Pissed off"
They intentionally don't have any human agents, so you can deal with the *** changes they've made to your flight on your own. User's recommendation: *** no
Los Angeles, California
Pissed off
They intentionally don't have any human agents, so you can deal with the *** changes they've made to your flight on your own.
- Only cons and set backs
Preferred solution: Talk to a human agent
User's recommendation: *** no
Check in for boarding pass YE173M
Get boarding pass bar code my cell phone is not cooperating very well flight is tomorrow morning. Please help me get my boarding pass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mona, Utah
Rate ZERO out of 10!!!!
Unable to contact them. Changed my flight without my consent.
They owe me over 650.00. Refuse to answer emails.
Don't use them! Total scam and ripoff!
- Horrible communication
- Total scam company
Preferred solution: Full refund
User's recommendation: DONT DO IT!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chihuahua City, Chihuahua
My anual pass I can’t log in
Necesito ayuda con mi pase anual. No puedo hacer login, ya pagué y nomás un día me dejó entrar, y ya no dice que la contraseña no sirve.
Ya la cambié y nada. Necesito hablar con una persona, no un robot.
Preferred solution: Solución
Chicago, Illinois
Change flight
Nothing happened. Been trying to change my flight all day.
The app doesn't do anything worthless. Need to change my flight asap
Preferred solution: Change my flight
User's recommendation: This sucks really bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight delay
We have been waiting for the flight for the last four hours. No one has provided a correct answer, either cancel or delay, and there has been no response. This is very bad; your service is very poor.
Preferred solution: Full refund
Philadelphia, Pennsylvania
Cancelación de mi vuelo
Quisiera cancelar mi viaje. Ya reservé por otra ruta y día, ya que tengo que viajar a Guadalajara y las carreteras han sido bloqueadas. No me será posible llegar a mi vuelo.
- Good service
- No contact
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute charge
Rude customer service personnel. Hidden Fees, terrible business model.
Volaris is the worst company in the airline business, they make spirit airlines look like Airforce One. Do yourself a favor and never book with Volaris.
User's recommendation: Rude customer service personnel. Hidden Fees, terrible business model. Volaris is the worst company in the airline business, they make spirit airlines look like Airforce One. Do yourself a favor and never book with Volaris.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to fix date Of birth on annual pass
I cant get a live pertain to help me fix my date of birth on my annual pass. I have called multiple times and it reroutes me to do it online but there is no access to fixing that.
I have called for 2 weeks and I dont get a response back via whats app nor via call. It is difficult to travel because I cant check in wirh out my DOB matching my passport.
User's recommendation: Have live agents
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one is contacting back about the issue
They put my voucher in two separate vouchers and it's supposed to be one voucher. This is a problem. I have been calling and emailing for several weeks; it seems to not be their concern.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad horrible service
Horrible service no help doesn't seem to be there concern highly disappointed very unsatisfied...!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChanging flight
I need to speak to someone not a robot
Volaris is charging me too much to change a flight back date. Reservation NEV39G
Preferred solution: Help changing a flight back
User's recommendation: Have a phone number that connects you to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFamily emergency
My uncle passed away. We need to change our flight immediately. My wife, son, and I please hurry; it's an emergency.
- Need to leave asap
Preferred solution: Change date on flight
Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerReimbursement of $550.00 Volaris Airlines or Frontier Airlines
I made round trip reservations from Atlanta, Ga. to Chihuahua Mexico with Volaris Airlines on Dec.1, my departure was on Dec.10 2024.
The itinerary had a connection with Frontier Airlines in Denver Co. and on to Chihuahua Mexico. I had no problems from Atlanta Ga. to Chihuahua Mexico but return ing from Chihuahua Mexico to Denver Co.
I was told by Frontier Airlines representative that they had no record of a connecting flight from Denver to Atlanta. PCKNWP was my Volaris Airline itinerary. I had to pay again for a ticket to return to Atlanta. I paid a premium price of $550.00 in which I deserve a reimbursement.
My itinerary for that flight with Frontier Airlines was SJIV5X
I paid $449.00 for flight plus 1 checked and another $75.00 for checked bag being 48 lbs. So l need to be reimbursed $550.00 by either Frontier or Volaris Airlines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood atention
They answer my questions and help me with my problem about the check in every thing was good my mom arrived good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charge
You get cheap ricket fr ur flieghts bit luggage is prices fr luggage are unbelivible n u cant see that til u purshase ur ticket i paid 182 .oo dollars fr my flieght n *** each luggage ..qhen i travel to mexicovi like to take all my old stuff n give away but omg now is si pricey .took a wheel chair *** i just think its a rip off ..
I looked at website fr violaris n it should only be 1100 oasis fr check in bags and I got charged 125.00 dollars fr each luggage I really think they ripped me off then I call n not able to speak to anyone
User's recommendation: Do not fly wt violaris
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