Volaris
Volaris Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Volaris has a 1.5 star rating from 631 reviews; 15% would recommend. Consumers report widespread dissatisfaction, with 50% asking for improved customer service and 62% saying they won’t use the airline again.
Key Takeaways for Future Customers
- Read recent Volaris reviews before booking to spot recurring refund and billing issues.
- Low base fares may be offset by high baggage and change fees and membership payment problems.
- Expect difficulty reaching live customer service for cancellations, refunds, or VPass support.
Negative Feedback / Risk Areas
- Long response times and automated only contact channels with few live agents.
- Frequent complaints about lost luggage, incorrect charges, double billing, and refund delays.
- Flight cancellations, changes without clear notice, and poor handling of claims.
Positive Feedback
Some customers note helpful agents resolving check‑in or baggage add‑ons and cite cheap fares when travel goes smoothly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Volaris has a 1.5 star rating from 631 reviews; 15% would recommend. Consumers report widespread dissatisfaction, with 50% asking for improved customer service and 62% saying they won’t use the airline again.
Key Takeaways for Future Customers
- Read recent Volaris reviews before booking to spot recurring refund and billing issues.
- Low base fares may be offset by high baggage and change fees and membership payment problems.
- Expect difficulty reaching live customer service for cancellations, refunds, or VPass support.
Negative Feedback / Risk Areas
- Long response times and automated only contact channels with few live agents.
- Frequent complaints about lost luggage, incorrect charges, double billing, and refund delays.
- Flight cancellations, changes without clear notice, and poor handling of claims.
Positive Feedback
Some customers note helpful agents resolving check‑in or baggage add‑ons and cite cheap fares when travel goes smoothly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oaxaca City, Oaxaca
Customer service worse than non- existent
- - Added 1 piece of luggage; used WhatsApp.
- - Chats were slow; replies 30 min to 6 hours; about 15 hours total; 50% higher prices; no contact number.
I needed to add 1 piece of luggage. I've spent days trying to add it on the phone through WhatsApp customer service.
Each reply was taking from 30 minutes to 6 hours or more. If I didn't reply for 10 minutes, I got cut off. Three times, so three conversations of 15 hours total. New agents were telling me the price was 50% more.
And then I was cut off again.
No one gave me a number to contact. This is awful service, one of the worst I've ever had.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid, viva airbus much better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
MI pagina de pase anual Volaris no aceptaba pagos con ninguna de mis tarjetas y me cobro dos veces para el mismo viaje
- - Feb 16, 2026: card payments failed; annual passes paid with Banamex.
- - BoA charged $141.75, $57.03, $57.03 total $255.81; refunds requested.
Con nuestro pase anual , mi esposa Patricia Dolores y yo volamos a la Ciudad de Mexico el día 16 de Febrero del 2026, pero mi app del pase anual no aceptaba ningún pago de tarjeta de crédito, trate de usar banco de America la primera vez dos veces y no lo aceptaba y tampoco ninguna otra tarjeta, y después de varias horas pude pagar el viaje de ambos con mi tarjeta Banamex, pero aun así a mi no me daba mi pase de abordar y tuve que ir directamente al mostrador de Volaris y pagar los impuestos TUA , y ahi a la agente de Volaris tampoco le aceptaba mi tarjeta en sus computadoras del aeropuerto de Houston Texas, y tuvo que pedir ayuda a otra agente y finalmente me dieron mi pase de abordar, yo pague la con mi tarjeta los vuelos de mi esposa y mio en mi computadora personal, lo siguiente:
Banamex 16 de Febrero $ 2,103.00 de mi pase anual Aurelio Dolores
Banamex 16 de Febrero $577.00 de mi pase anual Aurelio Dolores
Banamex 16 de Febrero $2,103.00 en el pase anual de mi esposa Patricia Dolores
Banamex 16 de Febrero $577.00 en el pase anual de mi esposa Patricia Dolores
Hasta ahi esta todo bien.
Me llego una información de Banco de America diciéndome que habían echo un cargo a mi tarjeta en línea
y al checar mi estado de cuenta bancaria de Bank of America vi en Volaris me cargaron la cantidad de
Banco de America Febrero 16 $141.75 USD
Banco de America Febrero 16 $57.03 USD
Banco de America Febrero 16 $57.03 USD
Como Ustedes podrán verificar que estos últimos tres cargos de Banco de America son improcedentes, y necesito que me los bonifiquen o apliquen un crédito por el monto total que suman $255.81 USD.
Le agradeceré que chequen los pagos dobles que les envío y me informen al respecto.
Atentamente
Aurelio Dolores
832 353 ****
- Muy buen servicio al cliente
- El problema fue el app del pase anual que no funciona bien
- Ninguno
Preferred solution: Full refund
User's recommendation: Es muy buena linea aerea, y siempre sale a tiempo.
Los Angeles, California
Don’t fly Volaris
- - Avoid this airline; customer service is terrible.
- - Flight canceled two days before takeoff; a $35 per person credit offered and insurance not honored.
If you can possibly avoid this airline, do it. Their customer service is terrible and almost non existent.
We cancelled our Mexico trip two days before the flight because of the gangs retaliation for their leaders death, but were unable to get through to the airline until an hour before it took off. I tried communicating with them on WhatsApp and kept getting messages that I could reschedule my flight. Their system wouldnt allow me to do this. I filed a complaint on their website and got a message saying that they would credit me $35 each for my husband and I.
Thats less than what I paid for a checked piece of luggage.
These tickets cost hundreds of dollars and I paid extra for their insurance which they wouldnt honor because I didnt reschedule at least four hours before my flight. I tried to do that for two days!
Vallejo, California
Unreasonable charges
- - Booked a roundtrip to El Salvador on 2/21.
- - Was told to pay return fare again around $380 to change the date, and canceling would cost around $200.
I booked a roundtrip to El Salvador on 2/21. I called them two hours later on the same day because there was an error on my return date.
when I finally reached someone, I was told that I would need to pay the return fare all over again to change the date, it was around $380 plus.
I was also told that if I wanted to cancel the entire fare I would need to pay $200.00. I chose to cancel and booked my trip with United.
User's recommendation: Don't use this airline!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colton, California
Cannot get my biardin pass
i need some one to please help me i tried calling diferent numbers but they dont worl, i tried watsup and the automated service cannot find my reservation number.
Preferred solution: my boarding pass
User's recommendation: too dificult
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greeley, Colorado
Extravío de caminadora
- - Yesterday I boarded in Guadalajara and delivered a treadmill.
- - In Denver the treadmill was missing.
- - Urgent: the owner can't walk without it.
Mala no resolvieron mi problema sigue extraviada mi andadera
El día de ayer subí al avión en Guadalajara, entregué la caminadora y al llegar a Denver no se encontró. Esperé que bajaran todo el equipaje y me dijeron que no estaba, que tenía que reportarla y es urgente porque la dueña no puede caminar sin ella.
Preferred solution: Deliver product or service ordered
San Jose, California
Refund
No answer , my problem has not been solved , i need help with a refund and it is really hard to get help
- Good prices
- Bad customer service
Preferred solution: Full refund
Irvine, California
I may have entered email with too many letters.
doloresm1@***.com. I would like to find my ticket on 4/28 from LAX to AGU.
Gracias.
Dolores Merino.
I really need that info for my convention.
- Ow from lax to agu
- Lo siento--more operators for service questions
Preferred solution: My reservation from LAX to AGU ow on 4/28. DOLORES MERINO Pax
Hayward, California
Change flight
I wanted to book a flight from Guadalajara to Sacramento, California, but I made a mistake and bought from Sacramento to Guadalajara. I need help changing it.
Preferred solution: Change flight
Los Angeles, California
Credit charged to my card, pending..
Representative did not know how to resolve my credit charges for flights canceled by the airline due to bad weather. I need a call please to resolve all charges.
Preferred solution: Full refund
Check in for boarding pass YE173M
Get boarding pass bar code my cell phone is not cooperating very well flight is tomorrow morning. Please help me get my boarding pass
Los Angeles, California
Pissed off
They intentionally don't have any human agents, so you can deal with the *** changes they've made to your flight on your own.
- Only cons and set backs
Preferred solution: Talk to a human agent
User's recommendation: *** no
Tijuana, Baja California
Why has my VPass been cancelled and you won’t accept my card? Ive had it for years.
why has my VPass been cancelled and you wont accept my card? Ive had it for years and automatic has always worked.
Preferred solution: continue travel plan
Airline Expert Talks
Airlines making masks optional | How to travel safely this season?
Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.
Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mona, Utah
Rate ZERO out of 10!!!!
Unable to contact them. Changed my flight without my consent.
They owe me over 650.00. Refuse to answer emails.
Don't use them! Total scam and ripoff!
- Total scam company
- Horrible communication
Preferred solution: Full refund
User's recommendation: DONT DO IT!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chihuahua City, Chihuahua
My anual pass I can’t log in
- - Cannot log in to the annual pass; access worked only one day after payment.
- - Password was changed, but login still fails; they want to talk to a person.
Necesito ayuda con mi pase anual. No puedo hacer login, ya pagué y nomás un día me dejó entrar, y ya no dice que la contraseña no sirve.
Ya la cambié y nada. Necesito hablar con una persona, no un robot.
Preferred solution: Solución
Chicago, Illinois
Change flight
Nothing happened. Been trying to change my flight all day.
The app doesn't do anything worthless. Need to change my flight asap
Preferred solution: Change my flight
User's recommendation: This sucks really bad
Companies Similar to Volaris
Aeromexico Airlines
“My mother had traveled with her pet from Seattle to Mexico City. All pet paperwork was in order as it...“
VivaAerobus
“It's been 11 days. My luggage nowhere to be found. It seems like I'm the only one moving and calling...“
American Airlines
“What happened was booking Southwest Airlines, but y'all took my money and never refunded it back to my...“
Delta Airlines
“Flight out of Orlando (no airport seating - over 100 customers sitting on the nasty carpets and floors)...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.