Ask Community about Volaris

The USA has suspended all international travel. I am a hotel worker, so I won't be working until shelter in place order has been lifted.

Don't know daughters school schedule. Impossible to re-book flight in next 5 days before it's departure

Hi I would like to know if we need to do a Covid test before our trip? For my children of age 11 and 13 or what are the requirements for all the persons traveling?

My husband and I purchase flights to Cabo San Lucas for June 20th 2020 when the pandemic hit we tried on several occasions to get in contact to cancel. Nobody would answer the phone and every time we would get transferred we would get hung up on nobody wanted to answer our questions or even talk to us.

We we're not able to get passports because the government stopped all that our flight came and went and we didn't get a refund despite our numerous attempts trying to cancel we are stuck paying almost $800 we paid for 4 tickets at two separate times no matter how many times we tried to cancel volatus kept sending emails stating that we can change it we can do this and we kept saying no we need to cancel they are not issuing passports our emails were ignored.

And if we were being offered to Tampa flight there's not much of a discount why should we pay more why should we pay for an airline who does not want to work with their customers? it wasn't our choice not to go when the coronavirus hit and we are ordered to stay home and not allowed to leave the country at the time we did the right thing to call we can't help it if we can't leave therefore you should have been a lot more understanding and give us a full refund but changing it is not an easy pass to do especially when we are being charged more for it when it's not our fault yes we had a chance to change it within 24 hours we booked it in November we had no intentions on canceling but we didn't know about the pandemic had we known we would have never booked it to begin with so now I think we should get a refund

i want to stay one more week it is possible?and how much does it cost to change my date

I missed spelled a name. I’m calling the 1800 number but I’m having no luck tying to get someone in the phone.

How do I talk to someone. My flight is tomorrow at 9:20 pm.

I want to know if you already charging for the carry-on? And how much are you charging? Can you please letme know

I need to cancel a reservation on an international flight due to a death in my immediate family. How do I do Cancel and request a refund?

What number do I have to dial in order to get a human person instead a machine this is ridiculous I need to talk to someone

Puedo llevar leche refrigerada en El vueloTijuana Culiacan ? Llevo una bebe de 18 messes y necesites leche deslactosada.

How much do they charge to change a flight date. I would like to change the departure date and don’t know how much is per passenger

Que número de teléfono me puede contestar? Marco los que están en mi celular pero no contestan, necesito hablar con un representante

Cuales son los requisitos para viajar y transportar una urna con cenizas de una persona? La urna va sellada y la documentación en orden/acta de defunción

Es necesaria la prueba covid 19 para entrar a USA? Porque voy a viajar a Mexico del 6 de Dic al 23 actual

Traveling with husband and when checking in I was able to change and paid for his seat but could not change my which would be next to his 8A Can you help please!!!!

I was wanting to know what kind of COVID test is needed to fly on volaris and if it is required to fly

Necesito llevar la leche de mi hijo conmigo tiene 12 meses y toma leche en la noche y mi vuelo es en la madrugada

I’m waiting on my green card it expired. I made the reservation in January thinking I should have gotten my card 07/28/22 was a year .

I’m paying my tickets with lift payment .

Can you please help . I don’t want to lose my tickets

Do I need to take a Covid test before I get to my flight from Mexico to USA? I need a answer before my flight in on one day prior

My flight is July 21 2022 how can I request a refund for my mom’s plane tricket?my mother passed away in May.

I going to Guatemala I have all my Vaccines of covid and my son ia 13 years old and he has 2 covid vaccines and one Buster shot. Do we need the Covid test.