Contact Volaris Customer Service
How to Reach a Person at Volaris
Verified Contact Information
Toll-Free Number:
-
1-855-865-2747United States
Customer Service:
-
+52 555 898 8599
Legal:
-
1-855-552-8789Privacy Inquiries
Sales/ Reservations:
-
1-855-425-2002TTY
Customer Service:
app@volaris.com
App Support
comercial.carga@volaris.com
Cargo Services
operaciones.carga@volaris.com
Legal:
Volaris Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Volaris Phone Number
1 (855) 865-2747
Average Hold Time
00:04:58
Average Calls duration
4 minutes
Most Popular Volaris Email Address
app@volaris.com
Volaris Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Volaris Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Volaris Phone Number | 1 (855) 865-2747 |
| Average Hold Time | 00:04:58 |
| Average Calls duration | 4 minutes |
| Most Popular Volaris Email Address | app@volaris.com |
| Volaris Live Agent Availability | 8% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Volaris Customer Service Rating | 4.1 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Request for information, return/ replace and activation/ cancellation |
| Customer Effort Score | High Effort |
| Prepare before the call to Volaris | First and last name, email or order id or tracking number |
How to Contact Volaris Customer Service?
Most Popular Number:
(855) 865-2747
United States
| Total calls: 15 713 | Issues resolved: 418 | Last call: Jul 17, 2026 |
Contact Information
Volaris Website:
Volaris Help Center:
Corporate Office Address:
Concesionaria Vuela Compañía de Aviación, S.A.P.I. de C.V.
No. 70, Torre B, Piso 13, Colonia Zedec Santa Fe, Alcaldía Álvaro Obregón
Mexico City,
Mexico
01210
Mexico
Other Info (opening hours):
Other Locations:
Piso 2, Radial Francisco J. Orlich
Rio Segundo
Alajuela 20104
Costa Rica
Local 313, Urb. Madre Selva III
Calle Llama del Bosque Poniente
Antiguo Cuscatlán
La Libertad
El Salvador
Summary of Volaris Customer Service Calls
31K
TOTAL
CALLS
CALLS
03:32
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Volaris?
Request for Information Question:
- “Help check in”
- “Need assistance”
- “I need to speak to a representative regarding my KTN”
Return/ Replace Question:
- “Change my flight”
- “Change flight”
- “Change an existing flight”
Activation/ Cancellation Question:
- “Cancel luggage purchase”
- “Cancel”
- “Flight cancellations”
Product/ Service Question:
- “Buy a bags and seats for my fly”
- “Complaint”
- “I'm trying to buy a plane ticket”
Payments and Charges Question:
- “Reimbursement for medical emergency”
- “Ticket paid twice and change reservation date. Name: [PERSON_NAME]”
- “I was charged twice”
Refund Question:
- “Refund”
- “Refund for cancelled flight”
- “Iwant my money back from my suitcacases that I pay by phone they charged me twice”
Account Question:
- “Bollard's membership”
- “Having trouble paying my airline ticket while using my Vpass membership and/or my anual pass”
- “Wrong I’d on profile someone else’s information can’t get it fix [PERSON_NAME] just doesn’t resolve this issue”
Staff Question:
- “Customer service”
- “I need customers service!”
- “Talk to customer service for a reservation”
Shipping and Delivery Question:
- “Haven't received my credit”
- “I have not received the boarding pass yet”
- “Agregar una extra maleta de 55 lb”
Website/ Application Question:
- “Booked flight app gave me wrong time”
- “Can’t check in for my flight, app doesn’t work”
- “Download boarding passes”
Cards Question:
- “Apply credit card for luggage”
- “My mom took her expired green card. Instead of her current one that's update. And now she can not come back on plane.”
- “Problema con mi green card”
Other Question:
- “I didn’t receive my tickets yet”
- “Problemas”
- “Lost reservation number”
Compare Volaris Customer Service To
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Volaris