Contact Volaris Customer Service
Volaris Phone Numbers and Emails
Toll-Free Number:
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(855) 865-2747United States
Customer Service:
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+52 555 898 8599
Legal:
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(855) 552-8789Privacy Inquiries
Sales/ Reservations:
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(855) 425-2002TTY
Volaris Emails:
Volaris Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Volaris Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Volaris is 8558652747. 59% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 48% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Volaris may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Volaris Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Volaris is 8558652747. 59% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 48% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Volaris may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Volaris mainly because of request for information, return/ replace and activation/ cancellation.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Volaris is datos.personales@volaris.com. 45% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Volaris Customer Service?
Most Popular Number:
| Total calls: 15 498 | Issues resolved: 410 | Last call: Jan 19, 2026 |
Contact Information
Volaris Website:
Volaris Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Piso 2, Radial Francisco J. Orlich
Rio Segundo
Alajuela 20104
Costa Rica
Local 313, Urb. Madre Selva III
Calle Llama del Bosque Poniente
Antiguo Cuscatlán
La Libertad
El Salvador
Volaris Customer Service Reviews
They answer my questions and help me with my problem about the check in every thing was good my mom arrived good
She helped me with a good attitude and faster as she could.if anything happens again I will be contacting customer service again. Nothing makes a customer happy to be help as faster as the representative help me out.
Happy to be a Volaris customer and will keep on getting service from this airline. Thank you .
How Good is Volaris's Customer Service?
Summary of Volaris Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Volaris?
Request for Information Question:
- “Speak with a person”
- “Luggage questions”
- “Questions on luggage”
Return/ Replace Question:
- “Correct my name”
- “Make a flight change”
- “Change flight”
Activation/ Cancellation Question:
- “Why has my VPass been cancelled and you won’t accept my card? Ive had it for years.”
- “Cancellation of flight reservation”
- “They canceled my flight”
Product/ Service Question:
- “Buy tickets”
- “An error appears when doing check in”
- “I got a ticket but my passport is expired”
Payments and Charges Question:
- “They charge me double on the service from the airport from Guadalajara to Phoenix, Arizona, Arizona. My son paid it when he bought the tickets so they charged me again when I got my tickets in Guadalajara so I wanna refund.”
- “Credit charged to my card, pending..”
- “Luggage surcharges”
Refund Question:
- “Claim a Refund”
- “Refund”
- “Refunde”
Account Question:
- “My anual pass I can’t log in”
- “Reservation code”
- “Need to verify the date of birth”
Staff Question:
- “Talk to customer service for a reservation”
- “Customer service”
- “Add service”
Shipping and Delivery Question:
- “Agregar una extra maleta de 55 lb”
- “Didn't get the voucher I was promised”
- “Not received my refund from my flight ticket”
Website/ Application Question:
- “Booked flight app gave me wrong time”
- “Can’t check in for my flight, app doesn’t work”
- “Download boarding passes”
Cards Question:
- “Apply credit card for luggage”
- “My mom took her expired green card. Instead of her current one that's update. And now she can not come back on plane.”
- “Problema con mi green card”
Other Question:
- “I will travel with a urn with ashes”
- “Lost baggage”
- “Rolling out rumors”
Compare Volaris Customer Service To
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