Contact Volaris Customer Service
How to Reach a Person at Volaris
Verified Contact Information
Toll-Free Number:
-
1-855-865-2747United States
Customer Service:
-
+52 555 898 8599
Legal:
-
1-855-552-8789Privacy Inquiries
Sales/ Reservations:
-
1-855-425-2002TTY
Volaris Emails:
Customer Service
App Support, Cargo Services
Legal
CCPA Inquiries, Privacy Inquiries
Volaris Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Volaris Phone Number
1 (855) 865-2747
Average Hold Time
00:05:07
Average Calls duration
4 minutes
Most Popular Volaris Email Address
app@volaris.com
Volaris Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
View full overview ›
Volaris Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Volaris Phone Number | 1 (855) 865-2747 |
| Average Hold Time | 00:05:07 |
| Average Calls duration | 4 minutes |
| Most Popular Volaris Email Address | app@volaris.com |
| Volaris Live Agent Availability | 8% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Volaris Customer Service Rating | 4.1 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Request for information, return/ replace and activation/ cancellation |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Volaris | First and last name, email or order id or tracking number |
Call Volume by Day
How to Contact Volaris Customer Service?
Most Popular Number:
(855) 865-2747
United States
| Total calls: 15 613 | Issues resolved: 413 | Last call: May 15, 2026 |
Contact Information
Volaris Website:
Volaris Help Center:
Corporate Office Address:
Concesionaria Vuela Compañía de Aviación, S.A.P.I. de C.V.
No. 70, Torre B, Piso 13, Colonia Zedec Santa Fe, Alcaldía Álvaro Obregón
Mexico City,
Mexico
01210
Mexico
Other Info (opening hours):
Other Locations:
Piso 2, Radial Francisco J. Orlich
Rio Segundo
Alajuela 20104
Costa Rica
Local 313, Urb. Madre Selva III
Calle Llama del Bosque Poniente
Antiguo Cuscatlán
La Libertad
El Salvador
Summary of Volaris Customer Service Calls
30.9K
TOTAL
CALLS
CALLS
03:48
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Volaris?
Request for Information Question:
- “Advise of need for help for mobility impairment”
- “Update my info”
- “Question on inapam”
Return/ Replace Question:
- “Flight change”
- “Flight changed and assigned seatings on its own”
- “Change flight from plus to basic”
Activation/ Cancellation Question:
- “Canceling my flight”
- “I would like to cancel my flight from Puerta Vallarta to Freno, Ca. On March 27, 2026. I need to cancel because I am not going to Puerta Vallarta.”
- “Want to cancel flight to another flight”
Product/ Service Question:
- “Was unable to fly because your supervisor did not like the way my passport looked. I had to buy ticket and fly Aeromexico”
- “Buying a ticket with a credit from volari. Having a hard time”
- “An error in purchase”
Payments and Charges Question:
- “I was charged twice”
- “I got charged twice for my baggage and also for changing the date of my flight even though I had protection on it”
- Overcharged on baggage
Refund Question:
- “Iwant my money back from my suitcacases that I pay by phone they charged me twice”
- “Refund”
- “Refund a ticket”
Account Question:
- “Issue with voucher codes”
- “To verify a flight cancellation and nobody helped.”
- “Yo verify my seats”
Staff Question:
- “I need customers service!”
- “Talk to customer service for a reservation”
- “Customer service”
Shipping and Delivery Question:
- “Haven't received my credit”
- “I have not received the boarding pass yet”
- “Agregar una extra maleta de 55 lb”
Website/ Application Question:
- “Booked flight app gave me wrong time”
- “Can’t check in for my flight, app doesn’t work”
- “Download boarding passes”
Cards Question:
- “Apply credit card for luggage”
- “My mom took her expired green card. Instead of her current one that's update. And now she can not come back on plane.”
- “Problema con mi green card”
Other Question:
- “Verificar un pago ya echo”
- “Hablar con un representante”
- “Pregunta”
Compare Volaris Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Volaris