Volaris
Reviews and Complaints

She helped me with a good attitude and faster as she could.if anything happens again I will be contacting customer service again. Nothing makes a customer happy to be help as faster as the representative help me out.

Happy to be a Volaris customer and will keep on getting service from this airline. Thank you .

When we got to the airport, we were told our connecting flight was canceled. That was the first time we heard of this.

As a result, a new flight was booked, but we had to wait approximately 9 to 10 hours at the airport. We were not offered any vouchers for food.

We lost our ride from our connecting flight in Los Angeles, and we would not get any refund. We want a refund for our connecting flight for the two of us.

Honestly, your airplanes, your lines your service to the customer. Its completely sucks really really observed that *** have a poor quality of service. I would not recommend you guys at all.

You are confusing me you sent me on email saying that I havent choose my seats yet.

And I did I even have my seats numbers that were assigned to me.

Es imposible prácticamente, comunicarte con un ser humano que resuelva el problema o de orientación, sus opciones no son viables

No on answers the phone and the line auto takes you to a digital link to do all your changes online that still don't work

They helped me with my add on.Very friendly very helpful and they helped with my issue They added a service they offer to accompany my minor child.

Will explain it to you when I talk to you Im tired of not being able to talk to someone live in person

My baggage didnt come in the plane. I reported to the airport airline that they had no response to my request.

Very bad service, this is the second time this has happened and I have gotten no help. When I tried speaking to staff they were rude and disrespectful, when I tried asking them for assistance.

Not only did they lose my luggage but I had to pay $2000 to bring my luggage which was lost by the airline. Will be taking my service elsewhere.

Nothing eberything is fine i like Volaris air line very much I recommand e veryone fly With volaris because it is Very confortable and safe

Machine keep on going with no response just keep on asking the same question over and over to enter my phone number

I try to cancel my membership but I been sending emails and calling for a month and I have fix anything

I never received my ticket. They took my money and I had to purchase a second ticket for more money. I need a refund, but no one is responding.

Please call me back I have been delayed twice and my flight was changed twice have been in two airports now first time with Volaris and bad service already this is horrible

Hi my name is Jaime Heredia I purchased a round-trip to Sacramento to Jalisco Mexico . My purchased date was 10/1/24 return flight was 10/15/24 .I had medical appointment was seen earlier than expected I purchased a return flight on 10/4/24 now looking to get my refund for cancelation of 10/15/24 freeing up flight for someone else. Thank you